This Privacy Policy explains how iRydo Ltd (“iRydo”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use the FrontDesk platform.
1. WHO WE ARE
iRydo Ltd
Abbey House, 450 Bath Road
Longford, Heathrow
West Drayton, UB7 0EB
United Kingdom
Contact: support@irydo.com
2. SCOPE OF THIS POLICY
This Policy applies to Business Clients using FrontDesk, End Users (passengers), Website visitors, and support and communication interactions.
3. DATA PROTECTION PRINCIPLES
We process personal data in accordance with UK GDPR. We follow these principles: Lawfulness, fairness, and transparency; Purpose limitation; Data minimisation; Accuracy; Storage limitation; Integrity and confidentiality.
4. PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
- Identity & Contact Data: Name, phone number, email address.
- Booking & Journey Data: Pickup and drop-off locations, journey details, booking timestamps, ride status information.
- Payment Data: Payment reference information, transaction identifiers. (We do not store full card details. Payments are processed by Stripe, Inc.)
- Communication Data: Messages between users, clients, and drivers; call logs; support communications.
- Technical & Usage Data: IP address, device information, browser data, platform logs and activity data.
- AI & Automation Data: Where AI systems are used: call transcripts, interaction data, booking instructions.
6. HOW WE USE PERSONAL DATA
We use personal data to create and manage bookings, facilitate transport services, process payments, communicate updates, provide support, improve performance, detect fraud, maintain security, and comply with legal obligations.
7. LEGAL BASIS FOR PROCESSING
- Contract Performance: To provide Platform services and manage bookings.
- Legitimate Interests: To operate, monitor, secure, and improve the Platform.
- Legal Obligation: To comply with applicable laws.
- Consent: For optional communications or non-essential tracking.
8. DATA SHARING
We may share personal data with:
- Transport Operators: Licensed providers (e.g., Bolt Technology OÜ)
- Drivers: Where necessary to fulfil bookings
- Payment Providers: Stripe, Inc.
- Service Providers: Hosting, communication, and analytics providers.
11. DATA SECURITY
We implement appropriate technical and organisational measures, including access controls, encryption, monitoring, and secure infrastructure. However, no system can be guaranteed to be completely secure.
13. YOUR RIGHTS
Under UK GDPR, you have the right to access, correct, delete, restrict, or object to processing of your data, and the right to data portability. Requests may be submitted via email.
17. COMPLAINTS
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.